Returns & Refunds
RETURN AND REFUND POLICY
Last updated: September 2026
At Aurelle Beauty, we want you to be satisfied with your purchase.
RETURNS
You may request a return within 14 days after receiving your order.
To be eligible for a return, the product must be unused, unopened and in its original packaging.
For hygiene and safety reasons, opened or used cosmetics, skincare, haircare and personal-care products generally cannot be returned unless the product is defective, damaged or incorrect.
To request a return, please contact us through our Contact Us page or by email at Oliveri.m@web.de.
Please include your order number and the reason for your return.
Do not send any product back before receiving return instructions from us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged or defective, or if you receive the wrong product, please contact us as soon as possible after delivery.
Please provide your order number and, where possible, photos showing the issue.
We will review your request and provide an appropriate solution.
RETURN SHIPPING COSTS
If a return is required because an item is damaged, defective or incorrect, we will provide instructions regarding the return and any applicable return shipping costs.
For returns that are not caused by a damaged, defective or incorrect item, the customer is generally responsible for the cost of return shipping.
REFUNDS
Once an eligible return has been received and approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order was damaged, defective or incorrect.
ORDER CANCELLATIONS
Orders may only be cancelled before processing has started.
Once an order has been processed or shipped, cancellation may no longer be possible.
YOUR CONSUMER RIGHTS
This Return and Refund Policy does not limit any mandatory consumer rights that may apply under the laws applicable to your purchase.
EXCHANGES
We accept exchanges for eligible products within 14 days after delivery.
To be eligible for an exchange, the product must be unused, unopened and in its original packaging.
For hygiene and safety reasons, opened or used cosmetics, skincare, haircare and personal-care products generally cannot be exchanged unless the product is defective, damaged or incorrect.
Please contact us at Oliveri.m@web.de before sending any product back. We will provide the necessary instructions.
For exchanges that are not caused by a damaged, defective or incorrect item, the customer is responsible for the return shipping costs.
RESTOCKING FEES
Aurelle Beauty does not charge a restocking fee for eligible returns or exchanges.
CONTACT
If you have any questions regarding a return, refund or cancellation, please contact:
Aurelle Beauty
Oliveri Michele
Email: Oliveri.m@web.de
Website: https://shopaurellebeauty.store/
